Shipping policy

Thank you for choosing Jolly Express. We’re committed to getting your order to you as quickly, affordably, and reliably as possible. Please read the following details carefully so you know what to expect at every step.

1. Order Processing

  • Processing Time: Most orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).

  • Order Cut-off: Orders placed before 2:00 PM WAT (West Africa Time) on a business day will generally begin processing that same day; orders placed later will begin processing the next business day.

  • Order Verification: We may contact you to verify payment or clarify shipping details. This can add up to 1 business day to processing time.

2. Order Tracking

  • After your order ships, you’ll receive an email with a tracking number and a link to the carrier’s website.

  • You can also log into your Jolly Express account and view the “Track My Order” section for real-time updates.

  • If tracking information isn’t available within 2 business days of shipment, please contact our Support Team.

3. Multiple-Item Orders

  • If your order contains multiple items, they may ship separately depending on origin or stock availability.

  • You will receive a separate tracking number for each shipment at no extra cost.

4. Shipping Delays

Occasionally, unforeseen circumstances (weather, strikes, customs holds, etc.) can delay delivery. If your order is delayed beyond the estimated window:

  1. Check your tracking information for the latest status.

  2. If no update in 3 business days, contact our Support Team at support@jollyexpress.com

5. Failed Delivery & Returns to Sender

  • If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we’ll notify you to confirm or correct your address.

  • You may be responsible for additional shipping charges to re-ship the order.

6. Lost or Damaged Shipments

  • Lost Packages: If your tracking shows delivered but you have not received your package, please reach out within 3 days so we can investigate with the carrier.

  • Damaged in Transit: Inspect your items immediately. If products arrive damaged, retain all packaging and submit photos to support@jollyexpress.com within 3 days. We will arrange a replacement or refund at no extra cost.