Terms of service

These Terms of Service (“Terms”) govern your use of the Jolly Express website, mobile applications, and any related services (collectively, the “Service”) operated by Jolly Express Ltd. (“Jolly Express,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Service. By registering or placing an order, you represent and warrant that you meet these requirements.

2. Account Registration

  • Creating an Account: To place orders, you must register for an account by providing accurate, current, and complete information.

  • Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use.

  • Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

3. Orders & Payment

  • Order Acceptance: All orders are subject to acceptance and availability. We may refuse or cancel orders for any reason, including errors in pricing or product information.

  • Payment: You agree to pay all charges at the prices in effect when the charges are incurred. We accept the payment methods listed on our Site.

  • Sales Tax & Duties: Applicable taxes, duties, or customs fees may be added to your purchase price.

4. Pricing & Product Descriptions

  • Accuracy: We strive for accuracy in product descriptions, images, and pricing, but we do not warrant that they are error-free.

  • Pricing Errors: In the event of a pricing or product description error, we may cancel your order and refund any payment made.

5. Shipping & Delivery

  • Fulfillment: Estimated delivery times are provided for guidance only and are not guaranteed.

  • Risk of Loss: Title and risk of loss pass to you upon our delivery to the carrier.

6. Returns & Refunds

Our Return & Refund Policy is incorporated by reference. Please review it for details on how to return items or request refunds.

7. Intellectual Property

  • Ownership: All trademarks, service marks, logos, text, graphics, and other content on the Service are owned by or licensed to Jolly Express.

  • Limited License: You may view and print pages for personal, non-commercial use. Any other use—including reproduction, distribution, or modification—is prohibited without our prior written consent.

8. User Conduct

You agree not to:

  1. Use the Service for illegal purposes or in violation of any local, national, or international law.

  2. Interfere with or disrupt the Service or servers/networks connected to it.

  3. Upload or transmit viruses, malware, or other harmful code.

  4. Collect or harvest personal data about other users.

  5. Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

9. Disclaimers

  • “AS IS” Basis: The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

  • No Warranty: We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, Jolly Express and its affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to these Terms or your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability will not exceed the amount you paid for the applicable product or service.

11. Indemnification

You agree to indemnify and hold harmless Jolly Express, its officers, directors, employees, and agents from any claims, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your use of the Service.

12. Governing Law & Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the United Kingdom, without regard to its conflict-of-law provisions.

  • Dispute Resolution: Any dispute will be subject to the exclusive jurisdiction of the courts in the UK.

13. Changes to Terms

We may update these Terms at any time. We will post the revised version here with a new “Last updated” date. Your continued use after changes signifies your acceptance.